Monitor and Improve Customer Service with Mystery Shopping, Market Research & Customer Service Training

Personalised Customer focussed programs for frontline service providers

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Build your personalised Customer Focussed Program now!

SOME OF AUSTRALIA’S AND THE WORLD’S MOST RESPECTED COMPANIES HAVE USED FOCUS PLUS SERVICE AUDITORS

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Build Customer Service Test and Measure Campaigns quickly and easily

Our state-of-the-art software system allows you to identify your customer experience evaluation trending at a glance and to ‘drilldown’ to more detailed specifics for action in realtime.

Our dedicated Staff develop your personalised Customer Service Monitoring Package with the perfect mix of Mystery Shopping, Customer ExperienceEvaluations, Training and Mentoring.

Evaluations, Training and Mentoring.

Focus Plus Service Auditors gives you control over the quality of service being delivered to your Customers by your most valuable asset, your staff.

Choose from our suite of Customer focussed programs to consistently manage frontline performance

Our wide range of Mystery Shopping options like – In-Store, Phone, Website have all your customer contact points covered.

Find out how satisfied your clients are by asking them through phone or email surveys using our Customer Experience Evaluations.

Dynamic Training focussed on developing the core skill set of your Staff aligned to the core values of your business culture.

What do I get? Browse here for reporting examples

Connecting to Customers

integrationAll our programs are customer centric , Creating a solid platform, Building your service skill base while Developing strategies for Nurturing the relationships that keep your business profitable. All this, all in one place.

All our programs are customer centric , Creating a  solid platform, Building your service skill base while Developing strategies for Nurturing the relationships that keep your business profitable. All this, all in one place.

Our personalised programs generate staff ‘buy in’, keeping staff interacting, engaging and  connecting with your Customers. These powerful tools contribute to developing and evolving the skill sets that wow your customers and instill long term customer loyalty.

Your Staff are your most valuable asset! They are the face of your business and the connection between customer loyalty and your business.

With our ‘test and measure’ and upskilling programs you’ll keep them that way.

TESTIMONIALS - What They Say!

How to get started? Get in touch – we are here to help!

Because all our programs are personally developed just for your business we are here to help. Just call, email or fill in our contact form.