About Us

Focus Plus Service Auditors have been helping businesses implement change and improve their customer service standard since 2005. We have had the pleasure of working with some of the world’s biggest brands including:

Companies we have worked with

We have worked with some of Australia's and the world's most respected companies

The founders have a collective service experience of over forty years covering a variety of industry sectors. Our history has been focused in two of the most demanding service divisions; hospitality and banking. Our company was created from the experience and knowledge gained from challenging Customer Service situations.

Customer centric staff and a passion for quality Customer Care is truly what separates a competent business from an exceptional and highly profitable business. This understanding has driven us to develop our monitoring system which covers all aspects of Customer Service and the Sales Process and we provide Audit packages both locally and nationally.

Just as our products and services are tailored to your specific needs, so too are our prices. An obligation FREE quotation is available via our ‘Customer Service Health Check’. We work directly with your Company to provide the data results of most value to your business culture by creating the monitoring program, executing the mystery shops and providing the analytical data in easy-to-read reports each month (or login as requested).

Why choose Focus Plus Service Auditors

All Focus Plus agents have been trained exclusively by Focus Plus Service Auditors to provide insightful, unbiased, consistent, independent, honest and constructive feedback.

All Agents and Audits are subject to a strict Quality Control program throughout the entire mystery shop and Audit Process. We can represent all age groups demographics and have broad experience and knowledge across all retail sectors.

Don't know where to start?

Why not start with a Free Customer Service Health Check