Frequently Asked Questions

What is the benefit of Mystery Shopping?

Mystery Shopping is a great way to identify your team's strengths and weaknesses in the customer service they provide to your customers every day. Even the smallest of improvements in your customer service standard can create a huge $$ benefit.

How do I choose what package is suitable for my business?

We will help you with that! You can also complete the short 'Customer Service Health Check' and we will get straight back to you

How do I know what training modules we need?

Your Customer Service Monitoring Program results will highlight this for you.

Who will be running my program at Focus Plus?

We work with you personally ensuring we create the perfect package just for your business. We understand every business is different, and even two businesses in the same industry can have very different needs. You will have a project manager who will be with you every step of the way.

Client Testimonials

Just wanted to say that we have read the reports and are very happy with the work that has been done.

We don’t do a lot of these things as the way Melbourne is going most Sales people are killing it, But if we do in the future you’ll be getting the work. Great stuff

- David D – Development Manager – ID LAND

Thank you for all of your help over the past year. Focus Plus has been so great to work with and I really appreciate working with such an organised and professional company.

- Jill V – Customer Service Information – Integrated Customer Contact Centre – Redland City Council

I want to compliment you on the detail in the mystery shopping reports. Well done & thank you.

- Andrew W – Franchise Development Manager – Toyota Motor Corporation

We appreciate your professionalism and assistance, some of the feedback we have had has been
really positive!

- David S – Aftersales Service Manager – Mitsubishi Motors (QLD)

Just a quick note to thank you for your quick and efficient services…

The reports generated and the feedback contained within is proving to be of enormous value to our Sales Teams. The data given really highlights issues very quickly and helps in pinpointing areas of improvement without the need of reading lengthy reports.

The fresh approach and easy to use data gives the Consultants and their Department Managers a great tool to improve on our Customer interaction and overall Customer satisfaction.

Thanks again for your services and I am sure that we will be using your company again in the future to ensure that our standards are not slipping.