Our range of services

We offer a range of services to identify and improve the customer service standards delivered by your network of staff. From identifying your benchmark, auditing your retail outlets, to specified training modules, we are your new business tool for success. With logins so you can view your reports in real time on our extensive Mystery Shopping software or receive your reports direct to your Inbox.

Personalised Packages made just for you!

  • Mystery Shopping
  • Customer Satisfaction Surveys
  • Post Purchase Surveys
  • Customer Service Training
  • Sales Training
  • Leadership & Mentoring

Client Testimonials

Thank you for all of your help over the past year. Focus Plus has been so great to work with and I really appreciate working with such an organised and professional company.

- Jill V – Customer Service Information – Integrated Customer Contact Centre – Redland City Council

I want to compliment you on the detail in the mystery shopping reports. Well done & thank you.

- Andrew W – Franchise Development Manager – Toyota Motor Corporation

Just wanted to say that we have read the reports and are very happy with the work that has been done.

We don’t do a lot of these things as the way Melbourne is going most Sales people are killing it, But if we do in the future you’ll be getting the work. Great stuff

- David D – Development Manager – ID LAND

Just a quick note to thank you for your quick and efficient services…

The reports generated and the feedback contained within is proving to be of enormous value to our Sales Teams. The data given really highlights issues very quickly and helps in pinpointing areas of improvement without the need of reading lengthy reports.

The fresh approach and easy to use data gives the Consultants and their Department Managers a great tool to improve on our Customer interaction and overall Customer satisfaction.

Thanks again for your services and I am sure that we will be using your company again in the future to ensure that our standards are not slipping.

- Alex B – General Manager

We appreciate your professionalism and assistance, some of the feedback we have had has been
really positive!

- David S – Aftersales Service Manager – Mitsubishi Motors (QLD)

Don't know where to start?

Why not start with a Free Customer Service Health Check