Staff Information - Frequently Asked Questions

How do I apply?
Follow the link on the Get Paid to Shop page to create yourself a short profile
Does it cost anything to be a Focus Plus mystery shopper?
No! There is no cost to being a Mystery Shopper with Focus Plus
When do I get paid?
All direct credits to your bank account are processed fortnightly and dates are listed on the Extended Shopper Profile
How do I get paid?
You will need to complete your details on the Extended Shopper Profile and forward your completed form to us
How do I find work in my area?
Visit the Job Board on your login. You can widen your search by increasing the km section or inputting a post code.
How do I get help if I need it?
You can email us, call or send a live message when signed into your profile.

Client Testimonials

Just wanted to say that we have read the reports and are very happy with the work that has been done.

We don’t do a lot of these things as the way Melbourne is going most Sales people are killing it, But if we do in the future you’ll be getting the work. Great stuff

- David D – Development Manager – ID LAND

I want to compliment you on the detail in the mystery shopping reports. Well done & thank you.

- Andrew W – Franchise Development Manager – Toyota Motor Corporation

Thank you for all of your help over the past year. Focus Plus has been so great to work with and I really appreciate working with such an organised and professional company.

- Jill V – Customer Service Information – Integrated Customer Contact Centre – Redland City Council

Just a quick note to thank you for your quick and efficient services…

The reports generated and the feedback contained within is proving to be of enormous value to our Sales Teams. The data given really highlights issues very quickly and helps in pinpointing areas of improvement without the need of reading lengthy reports.

The fresh approach and easy to use data gives the Consultants and their Department Managers a great tool to improve on our Customer interaction and overall Customer satisfaction.

Thanks again for your services and I am sure that we will be using your company again in the future to ensure that our standards are not slipping.

- Alex B – General Manager

We appreciate your professionalism and assistance, some of the feedback we have had has been
really positive!

- David S – Aftersales Service Manager – Mitsubishi Motors (QLD)

Don't know where to start?

Why not start with a Free Customer Service Health Check